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Ongoing Digital Support Plan

Continuous maintenance, troubleshooting, and support to keep technology working reliably — so participants can stay independent with confidence.

The Problem

Technology only supports independence when it works. Without ongoing maintenance, devices fall out of date, issues go unresolved, and participants lose confidence in the tools they depend on.

What We Do

We provide regular check-ins, remote and on-site support, software updates, troubleshooting, and coordination with suppliers — so everything keeps running and the participant stays independent.

How We Deliver

We schedule regular remote check-in calls, manage software updates across devices, resolve issues via phone or on-site visits, coordinate hardware replacements when needed, and provide detailed reports for support coordinators.

Ongoing Digital Support Plan

Technology only supports independence when it works. Without ongoing maintenance, devices fall out of date, issues go unresolved, and participants lose confidence in the tools they depend on. We provide regular check-ins, remote and on-site support, software updates, troubleshooting, and coordination with suppliers — so everything keeps running and the participant stays independent. We schedule regular remote check-in calls, manage software updates across devices, resolve issues via phone or on-site visits, coordinate hardware replacements when needed, and provide detailed reports for support coordinators.

Included

  • Monthly remote check-in call (30 minutes)
  • Email and phone support during business hours
  • Software update management for primary device
  • Basic troubleshooting and issue resolution
  • Quarterly summary report for support coordinator

Not Included

  • On-site visits
  • After-hours support
  • Multi-device management
  • Hardware replacement coordination
  • New technology setup

Browse Other Packages

Technology Independence Assessment

An initial review of a participant's technology environment, identifying barriers to independence and opportunities for assistive technology.

Digital Foundations Package

Establishing reliable, independent digital communication through device setup, email, messaging, and foundational digital literacy.

Smart Home Independence Package

Voice-enabled control of core home functions — lights, climate, entertainment, and routines — reducing reliance on carers for everyday tasks.

Connection & Social Participation Package

Enabling independent communication with family, friends, and community — through video calls, social media, and online participation.

Home Network Stability & Digital Safety Package

Ensuring stable internet connectivity and digital safety — covering Wi-Fi optimisation, parental controls, scam protection, and secure device management.

Let's Talk About How We Can Help

Every participant's needs are different. Get in touch and we'll work with you, your support coordinator, or your family to find the right technology solution.

Get in Touch