Resources
Practical notes on making systems work.
Tools you can use in a couple of minutes, and plain-language guides for business owners and operations managers, not for engineers.
Tools
Shadow AI Audit
Your team is already using AI. Twenty-four questions give you a risk score, your top five risks ranked by what would hurt the business, a 30-day fix list, and an AI policy you can circulate this week.
Start the audit →- A risk score out of 100, and a band
- Your top five risks, ranked
- A 30-day fix list
- An AI policy and use register
Guides
21 guides
The AI your team is already using
Your team is already using AI on personal accounts. How to find out what, and give them a sanctioned option instead.
Read →What Australian privacy law asks of you
Whether the Privacy Act applies to you, and the handful of principles an AI project actually touches.
Read →Why audit preparation takes a fortnight
Audit preparation as a capture problem, not a paperwork problem, and where AI belongs in care records.
Read →The gap between finishing a job and invoicing it
Why invoicing waits on paperwork, and what capturing work on site actually has to do to get used.
Read →When the paperwork arrives faster than you can file it
Automated document intake for claims work, and why a system should be judged on what it refuses to guess at.
Read →Everything written down twice
Why re-keying costs more than the typing, and how to decide which system holds the truth about a client.
Read →One view of the job
Variations, site capture and job visibility, in the order worth fixing them for a building or trade business.
Read →Before you build a dashboard
Power BI, or something lighter? Exploring your numbers and simply seeing them are different jobs, modelled differently underneath.
Read →Cloud AI, or your own server?
Running AI in the cloud versus on hardware you own: what each gives you, what it really costs, and when in-house genuinely wins.
Read →Before you automate anything
Four questions to ask about a process before you spend money automating it.
Read →Spreadsheets are not the problem
When a spreadsheet is fine, and the three signs it has become a liability.
Read →What AI actually costs an SME
A plain breakdown of setup, running and support costs for a first AI project.
Read →Keeping your data where it belongs
The questions to ask any vendor about where your business data is processed.
Read →Where AI should, and should not, make decisions
How to decide where AI can act alone and where a person must stay in the loop.
Read →Choosing your first automation
How to pick a high-volume, rules-based process to automate first.
Read →Why we fix the process before the software
Why sorting out the process first makes the software cheaper, or unnecessary.
Read →Getting your systems to talk to each other
The real cost of disconnected tools, and where to start joining them up.
Read →What to ask before replacing a legacy system
Modernise or replace? The questions to answer before you commit, and why staged beats all-at-once.
Read →Keeping AI working after launch
Why AI drifts after launch, and what monitoring and ownership it needs to keep working.
Read →A buyer's guide to custom business tools
Build versus buy, and how to tell when off-the-shelf software has stopped fitting.
Read →Claude, OpenAI and DeepSeek explained
What the differences between the main AI platforms mean for your business, in plain terms.
Read →